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Post Phone Call Follow Up:
This portion of the process involves the support agent returning to their ZD ticket and utilizing “Go Live Follow Up” macro in a public reply. This macro would essentially recap the Go Live call. Again providing the aforementioned urls (support portal, knowledge base and status page) and all support details,(ie. hours of operation) as well as attaching a copy of the recorded session for the client to refer back to. We would then set the ZD ticket to solved.
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